As the use of the Internet to enable critical business activities increases, business decision makers need better insight and data about the performance, availability and health of those services. The performance of Internet-enabled business services impacts customer loyalty, employee productivity and the flow of revenue into the business. As smartphones become more widely used to access these services, in addition to traditional PCs and laptops, the operational environment becomes more complex and new types of business risk appear.
|Compuware recently commissioned a global IDC survey of 474 business and IT decision makers in order to better understand what kinds of performance and availability information business decision makers need to have in order to effectively operate their Internet-enabled business activities.|
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Source: IDC May.2010